Overview The Vickie Milazzo Institute is the authoritative resource center for nurses seeking to explore the dynamic new field of legal nurse consulting. As the pioneer of this booming profession, the Institute is dedicated to revolutionizing nursing careers one RN at a time. Founded 1992 Recognition VMI was named by the Houston Business Journal as one of the Top 100 Small Businesses in Houston for the last two years. The Vickie Milazzo Institute was selected as the 2004 Most Innovative Small Business by Priority magazine. In 2004 the Institute was also recognized as a Top 50 Woman-Owned Business. Website www.legalnurse.com

TheVickie Milazzo Institute (VMI)
CRM / Call Center

During VMI's rapid growth, its software and hardware infrastructure had not scaled to effectively support the business.

Woefully outdated and lacking in key business functionality such as CRM and call center support, VMI solicited vendors solutions to their infrastructure needs. VMI invited RSA to review proposals and evaluate their feasibility.

RSA Responds

RSA worked to understand VMI's existing business processes, application portfolio, and business priorities and objectives. Based on the findings, RSA investigated and evaluated technology alternatives.

RSA Results

RSA was able to identify a more cost-effective solution to VMI's technology infrastructure problems . . . at less than half the original proposed budget. RSA also identified an upgrade path for the existing telephony equipment that allowed VMI to implement an automated call distributor (ACD) for the call center without replacing existing equipment . . . at a cost less than what had been proposed for a stand-alone ACD.

RSA focuses on creating solutions to our customer's problems that are not only practical, cost-effective and meet business objectives but also fit within the way the customer operates. As with VMI, the infrastructure recommended by RSA fits within budget constraints as well as satisfies current business needs . . . with future business growth in mind.

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